What experience is required for water activities?
No experience is required, however competence in water and moderate level of fitness required.
Is there somewhere to get changed?
Yes, there are changing rooms, shower & toilet facilities at Goat Island Marine Reserve and in Matakana.
Where do you pick-up and drop off?
We pick-up and drop-off at your accommodation within Auckland City, Warkworth or Matakana. If you are staying outside the city centre, please contact us to arrange directly.
Is there a maximum weight limit?
For the Clearyaks, the maximum weight limit is 100kg.
What if I need to cancel?
If cancelling, please contact us immediately by email (email@example.com) and/or phone (+64 21 036 2473). A refund will only be granted when Tour Shop receives notification 48 hours prior to departure.
What currency is the pricing of the tours, and does it include GST tax?
The pricing is in New Zealand dollars and it does include GST tax.
What currency will I be billed in?
All transactions will be billed in New Zealand dollars.
What name will appear on my bank statement?
Tour Shop 2019 Limited is the name that will appear on your cardholder statement and on your payment records.
Do I need to bring my own food?
You need to bring along your own snacks and drinks if not included as part of your itinery, although most of our Auckland based tours include a lunch. There will be plenty of opportunities to purchase locally produced food on our tours.
Do you run tours in winter?
Yes, we are open all year round with various tours running to suit a wide range of interests. Our marine based tours do operate on demand only between May - September and subject to minimum numbers being met. Feel free to email us directly to enquire prior to booking on firstname.lastname@example.org.